Communicating with banks re Personal Guarantees 1:

Ensure to communicate with banks through letters and faxes. In doing this, delivery is traceable and it reduces room for confusion.

Avoid phone calls and email communications at all cost. To assist in persuading the bank not to attempt to contact you through any methods other than by letter, ensure not to include email addresses and phone numbers in letterheads and only include a fax number if you want their letters to be faxed to you. Should you choose, accepting correspondence by fax does have the benefit of ensuring delivery to you and helps prevent any lapses in communication.

If the bank does contact you by phone or email, make it clear to them that you would appreciate it if they only communicated to you in writing so as to avoid any misunderstandings. If necessary, outline to them that you are not willing to accept communications by email as it is not a secure and reliable format of communication.

For more information, have a look at our website at www.personal-guarantee.co.uk