Commonly, but not always, easier personal guarantees to contest than other banks due to the rarity of positively ensuring their customers to get legal advice. They also tend to scan and/or microfiche documents rather than keeping originals.
They, like most banks argue vehemently that they are not required to keep originals so this matter has to be handled sensitively if you are not going to end up with having the expense and trauma of dealing with solicitors acting on their behalf.
They have a customer service centre based in Telford that deals with personal guarantee and overdue debt issues, which is often haphazard in their communications.
For more information, have a look at our website at www.personal-guarantee.co.uk
